Privacy Policy

WEBSITE SERVICE AGREEMENT

Effective Date: 23 June 2025

Version: CXH.v1.0

Parties:

This Agreement is entered into between Cannexus Holding (Pty) Ltd, a company incorporated under the laws of South Africa (“Licensor”), and any individual or entity (“User”) who accesses or utilizes the Cannexus website and associated services.

1. ACCEPTANCE OF TERMS

The Cannexus website and affiliated platforms are provided subject to the terms and conditions set forth in this Website Service Agreement (“Agreement”). By accessing or using Cannexus Commerce, Cannexus Hub, or any affiliated service, the User acknowledges that they have read, understood, and agree to comply with the provisions herein.

1.2. Modification of Agreement

Cannexus Holding (Pty) Ltd reserves the right to amend, modify, or update this Agreement at its sole discretion, without prior
The most current version of this Agreement shall be accessible via the “Terms of Use” hyperlink at the bottom of the
Continued use of the website or services following such modifications shall constitute acceptance of the revised terms by the

1.3. Scope of Application

This Agreement incorporates by reference additional regulatory and operational provisions governing:

1.3.1. Access and use of Cannexus Commerce for sublicensed store operations.

Compliance requirements under SAHPRA and POPIA for medical cannabis transactions.
Intellectual property protections and confidentiality measures applicable to the platform.

2. NON-TRANSFERABILITY & ACCOUNT RESPONSIBILITY

The right to access and use the Cannexus website and services is personal to the User and may not be transferred or assigned to any third party without the prior written consent of Cannexus Holding (Pty)
The User is responsible for all activity conducted under their account, including any actions performed under their screen name, password, or login credentials. The User shall:
Maintain the confidentiality of all login
Ensure that their account remains secure against unauthorized
Immediately notify Cannexus Holding if they suspect any unauthorized use or security breach.
Cannexus Holding (Pty) Ltd shall not be liable for any unauthorized account access or security breaches resulting from the User’s failure to maintain However, the User may be held accountable for any misuse or violations committed through their account.

3. MODIFICATION OR DISCONTINUATION OF SERVICES

Cannexus Holding (Pty) Ltd reserves the right, at its sole discretion, to modify, suspend, or discontinue any aspect of the Cannexus website, platform features, or affiliated services without prior
Such modifications may include, but are not limited to:
Updates to compliance protocols aligned with SAHPRA

3.2.2. Changes to website content, platform availability, or licensing structures.

Discontinuation of specific transaction functionalities or sublicensing terms.
Where practical, Cannexus Holding (Pty) Ltd shall notify Users of significant changes impacting accessibility, promotions, or product

4. MODIFICATION OF TERMS

Cannexus Holding (Pty) Ltd reserves the right to amend, modify, or update this Agreement and its terms of use at any
Such modifications may include, but are not limited to:
Adjustments in licensing fees applicable to sublicensed
Regulatory updates for compliance with SAHPRA, POPIA, and the Medicines and Related Substances
Changes in pricing structures for stock items available via Cannexus Commerce.
Notice of modifications may be provided through:
Publication on the Cannexus
Electronic or written notifications to registered
Any legally recognized form of
Continued use of Cannexus’ website and affiliated services following such modifications shall constitute User acceptance of the revised

5. DESCRIPTION OF SERVICES

Scope of Services
Cannexus Holding (Pty) Ltd operates a specialized digital platform providing regulated commercial and compliance

services for licensed professionals and sublicensees in the medical cannabis industry. These services include, but are not limited to:

Cannexus Hub: A compliance submission and regulatory alignment portal, facilitating streamlined interactions with governing bodies, including SAHPRA and Section 21 regulatory frameworks.
Cannexus Commerce: A sublicensed store management platform, enabling authorized entities to conduct medical cannabis transactions in adherence to national compliance
Regulatory & Educational Resources: A knowledge repository providing guidance on supply chain management, licensing obligations, and best practices for Cannexus-approved
Communication & Support Networks: Secure forums and channels for licensed store operators, healthcare professionals, and compliance officers, ensuring seamless operational

5.2. Service Modifications & Enhancements

Cannexus Holding (Pty) Ltd reserves the right, at its sole discretion, to introduce, modify, or discontinue any aspect of the services provided through Cannexus Hub, Cannexus Commerce, or affiliated platforms. Such changes may include:

Enhancements to compliance submission processes to align with updated medical cannabis
Technical modifications to platform functionality, ensuring secure authentication and transaction
Adjustments to sublicensing terms, supporting Cannexus’ operational framework and strategic
Where practical, Cannexus Holding shall notify Users of any material changes affecting service availability, licensing adjustments, or modifications in platform

6. EQUIPMENT & ACCESS REQUIREMENTS

User Responsibility for Equipment : The User is solely responsible for procuring and maintaining all necessary hardware, software, and network connectivity required to access and utilize Cannexus Hub, Cannexus Commerce, and affiliated services. This includes, but is not limited to:
Secure internet access and telecommunications services for platform
Compatible computing devices, including desktops, tablets, or mobile systems that meet minimum security and functionality
Software requirements, including browsers and compliance-related applications necessary for engagement with Cannexus’ online
Associated Costs and Liabilities: The User shall bear all costs associated with accessing Cannexus platforms, including but not limited to subscription fees, data charges, service agreements, and regulatory compliance costs.
Cannexus Holding (Pty) Ltd is not liable for any operational disruptions, system incompatibilities, or service failures resulting from the User’s equipment limitations or third-party network service
Security Standards for Access: The User shall ensure all devices used for accessing Cannexus services comply with standard cybersecurity protocols and regulatory
Unauthorized access, account sharing, or external integration with unapproved third-party systems is strictly prohibited and may result in account termination or legal

7. USER CONDUCT & PLATFORM USAGE

General User Responsibilities: Users of Cannexus Hub and Cannexus Commerce shall strictly adhere to legal and ethical standards in their interactions with the The following behaviours are prohibited:

7.1.1. Posting or transmitting any unlawful, defamatory, abusive, or deceptive content.

Engaging in fraudulent activities related to sublicensing, medical cannabis transactions, or compliance
Disrupting platform operations, including unauthorized attempts to access restricted services or alter system
Compliance with Platform Policies: Users shall utilize Cannexus services exclusively for lawful business transactions and compliance-related purposes within South African medical cannabis regulations. Users are expressly prohibited from:

7.2.1. Advertising or soliciting third-party products

outside of approved sublicensing agreements.

Disseminating unverified medical claims or promotions that violate SAHPRA advertising

7.2.3. Interfering with the functionality of Cannexus Hub, Cannexus Commerce, or affiliated forums.

Intellectual Property & Data Protections: Users shall not engage in unauthorized use of Cannexus Holding (Pty) ’s proprietary content, including:
Modifying, redistributing, or replicating regulatory materials, training programs, or compliance documentation.
Extracting or exploiting platform data for external commercial gain or unauthorized sublicensing
Uploading copyrighted materials without proper authorization from the intellectual property
Users shall ensure that all interactions with Cannexus Commerce and Cannexus Hub comply with South African privacy laws (POPIA) and data protection regulations.
Cannexus Holding (Pty) Ltd reserves the right to:
Remove or restrict access to any user violating these
Suspend or terminate accounts engaged in fraudulent or unlawful
Pursue legal action for violations of intellectual property rights or compliance

8. USE OF SERVICES

Scope and Purpose of Communication Services: Cannexus Holding (Pty) Ltd provides access to regulated digital communication services as part of its platform offerings, including but not limited to:
Internal correspondence systems for compliance- related

8.1.2. Bulletin boards, private messaging forums, and regulatory update notifications.

Licensed sublicensee and stakeholder communication channels for operational
Users shall utilize these services exclusively for lawful and compliance-related purposes, aligned with Cannexus’ sublicensing framework and regulatory obligations.
Prohibited Conduct: Users are expressly prohibited from engaging in any conduct that violates South African regulatory and electronic communications laws, including but not limited to:
Spamming, fraudulent solicitations, or unauthorized advertising (Electronic Communications and Transactions Act, Chapter 7, Section 45).
Defamation, harassment, stalking, or violation of privacy rights (Protection of Personal Information Act, Chapter 2, Section 11).
Dissemination of obscene, profane, defamatory, or unlawful content (Films and Publications Act, Section 24A).
Unauthorized distribution or reproduction of copyrighted material (Copyright Act, Sections 6 and 7).
Uploading malicious software, viruses, spyware, or hacking tools (Electronic Communications and Transactions Act, Chapter 7, Section 86).
Creation of deceptive identities or impersonation for misleading purposes (Electronic Communications and Transactions Act, Chapter 12, Section 89).
Intellectual Property and Data Protection Compliance: Users acknowledge that all communications and shared materials within Cannexus Hub, Cannexus Commerce, or affiliated forums are subject to the following legal protections:
South African intellectual property laws, ensuring that proprietary regulatory documentation and compliance training resources remain protected.
Protection of Personal Information Act (POPIA), restricting unauthorized collection, processing, or dissemination of user
Cannexus Holding’s right to monitor communications, ensuring regulatory adherence and operational
Users are responsible for ensuring all uploaded materials comply with applicable data protection and proprietary rights regulations.
Monitoring and Enforcement: Cannexus Holding (Pty) Ltd reserves the right to:
Review and monitor platform communications for potential violations of regulatory
Restrict or terminate access to users found engaging in misconduct or unlawful activities.
Disclose user information where required under South African law, including compliance audits and regulatory verifications.
Violations of this section may result in immediate suspension or permanent termination of platform privileges without prior

9. MEMBER ACCOUNT, PASSWORD, AND SECURITY

User Account Registration: Where access to Cannexus Hub, Cannexus Commerce, or any affiliated services requires the creation of a User account, the User shall complete the registration process by providing current, complete, and accurate information as required by Cannexus Holding (Pty)
Account Credentials and Confidentiality: The User shall select a password and username upon account
The User is solely responsible for maintaining the confidentiality of their login
The User assumes full responsibility for all activity conducted under their account and agrees to notify Cannexus Holding (Pty) Ltd immediately upon detecting any unauthorized account access or security breach.
Liability for Account Misuse: Cannexus Holding (Pty) Ltd shall not be liable for losses incurred by the User due to unauthorized account access, whether or not the User was aware of such
The User may be held liable for any financial or operational damages suffered by Cannexus Holding (Pty) Ltd or third parties resulting from unauthorized use of the User’s account credentials.
Users shall not attempt to access or utilize another User’s account without the account holder’s explicit consent.

10. SOFTWARE LICENSE AND USAGE TERMS

License and Restrictions: Any software made available for download through Cannexus Holding (Pty) ’s services is protected by copyright laws and governed by the End User License Agreement (EULA) accompanying the software. Users shall:
Review and accept the EULA prior to software
Refrain from unauthorized reproduction, modification, or redistribution of software beyond the permitted scope of the
Software Warranties and Limitations: Except where explicitly provided under the License Agreement:
Cannexus Holding (Pty) Ltd disclaims all warranties, including implied warranties of merchantability or fitness for a particular
Copying, redistribution, or transmission of software to unauthorized third-party servers or locations is strictly prohibited.
Users shall respect the intellectual property rights associated with software utilities offered through Cannexus Hub or Cannexus Commerce.

11. DOCUMENT USE POLICY

Permitted Use of Documents: Users may download and utilize documents (such as regulatory guidelines, compliance white papers, and sublicensing FAQs) published through Cannexus Hub, provided that:

11.1.1. The original copyright notice remains intact.

Documents are used strictly for informational and non-commercial purposes.

11.2. Limitations on Use: Users shall not:

Copy or distribute regulatory documents to unauthorized parties.
Post sublicensing content on external platforms without express written permission from Cannexus Holding (Pty)

12. DISCLAIMERS AND LIMITATION OF LIABILITY

Information Accuracy and Suitability: Cannexus Holding (Pty) Ltd provides platform documents, software utilities, and digital services “as is”, without warranty as to accuracy, completeness, or suitability for any specific
No Express or Implied Warranties: To the maximum extent permitted by law, Cannexus Holding (Pty) Ltd disclaims:
All warranties and conditions, whether express or implied, including fitness for a particular
Liability for inaccuracies, technical errors, or typographical mistakes within published
Limitation of Liability: In no event shall Cannexus Holding (Pty) Ltd or its suppliers be liable for:
Indirect, special, or consequential damages, including but not limited to loss of business, operational failures, or data breaches.
Financial or contractual liabilities arising from the use of platform

13. SOCIAL MEDIA ACCESSIBILITY

The terms and conditions contained within this Agreement shall apply to all Users accessing Cannexus services via third- party social media platforms (where applicable).

14. DISCLAIMERS REGARDING SOFTWARE, DOCUMENTS, AND SERVICES

Limitation of Liability: In no event shall Cannexus Holding (Pty) Ltd, its affiliated companies, or its suppliers be held liable for special, indirect, or consequential damages arising from:
Loss of use, data, or revenue resulting from the use or inability to use Cannexus Hub, Cannexus Commerce, or affiliated services;
Errors, omissions, or delays in processing regulatory transactions or sublicensing agreements.
Technical failures or system disruptions affecting platform availability.

15. USER-PROVIDED MATERIALS AND SUBMISSIONS

Ownership and Usage Rights: Cannexus Holding (Pty) Ltd does not claim ownership over materials, feedback, or submissions provided by Users via Cannexus However, by submitting, uploading, or posting content, the User grants Cannexus Holding:
A royalty-free, perpetual, irrevocable, non- exclusive right to use, reproduce, distribute, and modify the material as part of platform
The right to publicly display submissions in compliance documentation, sublicensing materials, or platform
The authority to sublicense such content to platform service

15.2. Restrictions on Submissions: Users shall not upload, post, or submit content that violates intellectual property rights or privacy laws.

The User warrants that they own or have necessary permissions for submitted content, including regulatory documents, compliance materials, or
No compensation shall be provided for the use of User- submitted

15.5. User Submissions and Intellectual Property Licensing

Cannexus Holding (Pty) Ltd does not claim ownership over any materials, content, or feedback submitted by Users through Cannexus Hub, Cannexus Commerce, or affiliated platforms, including social media or communication tools (collectively, “Submissions”).
By submitting content—including regulatory commentary, images, compliance documentation, feedback, or media files—the User grants Cannexus Holding a royalty-free, perpetual, irrevocable, non- exclusive license to:
Use, copy, distribute, modify, publicly display, or reproduce the Submission in connection with Cannexus operations, compliance training, sublicensing processes, or service improvements.
Attribute the Submission to the User (or not), at Cannexus’ discretion.
Sublicense the Submission to platform partners, suppliers, or service providers necessary to carry out core platform
The User warrants that:
They own or have the legal right to submit the content;
The content does not infringe on any third- party intellectual property or privacy rights;
Any included individuals (e.g., in images) have granted appropriate consent for lawful
No compensation shall be paid to the User for the use of such content unless a separate agreement is signed by both

16. DISCLAIMER OF WARRANTIES

Platform Availability and Accuracy: Cannexus Holding (Pty) Ltd provides its services, regulatory tools, and sublicensing platform “as is”, without warranties regarding:
Accuracy, completeness, or reliability of compliance

16.1.2. Platform performance, including error-free access

or uninterrupted transactions.

16.1.3. Merchantability or fitness for a particular regulatory purpose.

Liability Limitations: Cannexus Holding shall not be liable for:
Defamatory, offensive, or illegal conduct by third- party Users on the
System errors, data loss, technical failures, or compliance
Financial losses or punitive damages linked to sublicensing disputes or operational

17. UNALTERABLE TRANSACTION POLICY – NO REFUNDS, NO RETURNS

Legal Foundations & Regulatory Compliance: Purchases made via Cannexus Commerce are final and legally binding, without Refunds, returns, or exchanges are strictly prohibited in compliance with the following South African legislation:
Medicines and Related Substances Act, 1965 (Act 101 of 1965), Section 22A – Governing the sale, handling, and supply of scheduled substances, including medical cannabis.
Cannabis for Private Purposes Act, 2024, Section 3 – Restricting unauthorized resale and preventing commercial redistribution of cannabis products.
SAHPRA Regulatory Guidelines – Establishing safeguards against contamination, misuse, and unauthorized returns or refunds of dispensed medical
Once a transaction is completed, the product leaves the controlled supply chain and enters private possession, making any form of refund legally impossible.
No Reversal – Choose Responsibly: Every purchase of medical cannabis is an irrevocable transaction, meaning:

17.3.1. Due diligence before purchase is the User’s sole responsibility.

Selection errors, preference changes, or non-use do not warrant refund considerations.

17.3.3. Storage and handling become the legal obligation of the buyer upon receipt.

Cannexus Holding ensures that all products are dispensed in full compliance with SAHPRA standards, but once possession transfers, the product cannot be reintroduced into circulation under South African
Public Safety Protections & Controlled Substance Enforcement: The policy exists not only to uphold legal mandates but also to protect public health, product integrity, and liability standards. Refunds and returns are prohibited due to:
Strict anti-contamination protocols—Cannabis storage conditions cannot be verified after sale.
Regulatory liability safeguards—Returns and refunds could enable unlawful redistribution.
SAHPRA compliance mandates—Once dispensed, medical cannabis is non-transferable under South African regulatory
Users must acknowledge that medical cannabis is a controlled substance, subject to strict handling protocols that override standard consumer refund practices.
Acknowledgment of Buyer Responsibility: By completing a purchase through Cannexus Commerce, the buyer:
Confirms full legal and financial responsibility for the
Waives any claim for refunds, replacements, or adjustments due to dissatisfaction or storage

17.7.3. Accepts that cannabis purchases are governed by stringent South African controlled substance laws.

Strict Enforcement & Legal Consequences: Cannexus Holding (Pty) Ltd retains full legal authority to enforce this policy under South African controlled substance
Refund requests will be automatically rejected, without review or
Attempts to dispute transactions shall be deemed invalid under controlled substance law.
Non-compliance with purchasing terms shall not constitute legal grounds for action against Cannexus Holding or its sublicensees.

18. GOVERNING LAW & PURCHASE-RELATED CLAIMS

Jurisdiction & Legal Framework: This Agreement shall be governed by and construed in accordance with the laws of South Africa, including but not limited to:
Medicines and Related Substances Act, 1965 (Act 101 of 1965) – Governing medical cannabis transactions and controlled substance handling.
Cannabis for Private Purposes Act, 2024 – Restricting unauthorized resale and ensuring compliant distribution frameworks.
SAHPRA Regulatory Guidelines – Mandating strict adherence to medical cannabis approval and fulfilment
National Credit Act, 2005 (Act No. 34 of 2005) – Applicable only to qualifying financial transactions within the regulatory
Purchase Claims & Dispute Limitations: Any claim related to a purchase transaction must be instituted within 14 days of purchase and shall be strictly limited to:

18.2.1. Disputes regarding incorrect payment processing

via Netcash.

Concerns regarding failure in order fulfilment due to regulatory
Breach of compliance by suppliers under SAHPRA oversight affecting prescribed medical cannabis
No claim shall be permitted for:

18.3.1. Refund requests, product dissatisfaction, dosage concerns, or preference changes.

Delays in SAHPRA approval processes beyond Cannexus Holding’s

18.3.3. Issues related to supplier specifications, packaging, or storage conditions after sale completion.

Failure to institute a claim within the 14-day period shall result in permanent waiver of all rights to dispute the transaction.
Interpretation & Contractual Supremacy: The language in this Agreement shall be interpreted in alignment with applicable law and not strictly for or against any party.

Where conflicting terms arise, this Agreement shall take precedence over any external policies or conditions governing purchases made via Cannexus Commerce.

19. MANDATORY MEDIATION & LITIGATION

Dispute Resolution & Mediation Requirement: All disputes, claims, or disagreements arising out of or in connection with this Agreement shall first be subject to mandatory mediation before any party may initiate formal
The disputing parties shall engage in good faith negotiations to resolve the matter
The parties may either mutually agree to appoint a qualified independent mediator, or, failing agreement, they may approach the South African Association of Mediators (SAAM) to appoint an accredited mediator to facilitate a
Mediation shall be conducted in accordance with recognized dispute resolution protocols, ensuring compliance with South African legal
If mediation does not result in resolution within 30 days, either party may proceed with formal
Litigation Jurisdiction & Binding Enforcement: Should mediation fail to resolve the dispute, all legal proceedings must be brought exclusively within South African courts, with the Buyer:
Expressly submitting to South African jurisdiction for all claims arising from this Agreement.
Consenting to extra-territorial service of legal process where
Acknowledging that all decisions rendered by South African courts shall be final and
Validity & Enforceability of Contract Terms: If any provision of this Agreement is found to be invalid or unenforceable, such provision shall be:
Interpreted in alignment with South African law to best reflect the original intent of the
Revised only to the extent necessary to maintain enforceability while preserving contractual
Not affecting the validity or enforceability of the remaining provisions, which shall remain in full force and

19.4. Contractual Supremacy & Enforcement Rights

Where conflicting terms arise between this Agreement and external policies or platform terms, this Agreement shall take precedence over any inconsistent
Failure by Cannexus Holding (Pty) Ltd to enforce any clause shall not constitute a waiver of enforcement rights or future compliance

20. ACKNOWLEDGMENT & ENTIRE AGREEMENT

This Agreement constitutes the entire understanding between Cannexus Holding (Pty) Ltd and the User, governing their relationship regarding access to and use of Cannexus services, including but not limited to Cannexus Commerce, affiliated platforms, and any integrated digital services.
This Agreement supersedes all prior discussions, agreements, representations, or understandings, whether written or oral, relating to the User’s engagement with Cannexus Holding’s
By continuing to use the Services, the User acknowledges and agrees to be bound by the terms of this Agreement. If the User does not accept these terms, they must discontinue use of Cannexus services

21. DISCLAIMER OF LIABILITY

Cannexus Holding (Pty) Ltd shall not be liable for any damages, losses, or disruptions caused by:
System failures, technical errors, data transmission issues, or service outages;
Cybersecurity threats, unauthorized account access, or external malicious attacks;
Interruptions or delays in compliance processing, prescription fulfilment, or regulatory approvals.

21.2. The User explicitly acknowledges that Cannexus Holding is not responsible for the conduct, decisions, or errors of third-party suppliers, affiliated distributors, or regulatory agencies.

The risk associated with external data sources, third-party integrations, and financial transactions rests entirely with the User, and Cannexus Holding bears no liability for errors originating outside its direct operational

22. LIMITATION OF LIABILITY

In no event shall Cannexus Holding (Pty) Ltd, its affiliated companies, its legal representatives, or its content providers be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to:
Loss of revenue, financial impact due to regulatory delays, or prescription availability
Data corruption, cybersecurity breaches, or unauthorized account use;
External service provider failures affecting platform performance or
The User hereby acknowledges that all provisions in this section apply to digital interactions, platform communications, and all affiliated integrations with Cannexus Holding’s ecosystem, including third-party regulatory compliance portals.

23. EXCLUSION OF THIRD-PARTY LIABILITY

Neither Cannexus Holding (Pty) Ltd, nor its affiliates, information providers, or compliance partners shall be liable for errors, delays, inaccuracies, or disruptions caused by third-party services, regulatory institutions, or external suppliers.
No entity affiliated with Cannexus shall bear responsibility for financial losses, compliance disputes, or fulfilment delays arising from external agreements, banking transactions, or independent regulatory processes.

23.3. Any claims regarding third-party regulatory approvals, cannabis supply chain delays, or digital accessibility limitations must be addressed directly with the responsible external entity. Cannexus Holding shall not intervene in disputes arising beyond its direct jurisdiction.

MEDICAL CANNABIS PURCHASES – MANDATORY CONSULTATION & LEGAL COMPLIANCE

The Gateway to Legally-Compliant Access: Cannexus Holding (Pty) Ltd operates under strict regulatory oversight, ensuring that every medical cannabis product dispensed through Cannexus Commerce complies with South African medical legislation.
Before any medical cannabis purchase, every patient must complete a mandatory in-store consultation with a Cannexus- approved service provider (licensed medical doctor). This consultation is not a mere formality, it is a legally required, medical safeguard, serving to:
Establish clinical necessity, ensuring treatment aligns with regulated prescription criteria.
Verify SAHPRA Section 21 approval, confirming eligibility under controlled substance
Determine patient-specific dosage requirements, preventing misuse or unintended
Screen for contraindications and potential risks, ensuring safe and effective cannabis
A medical cannabis purchase cannot proceed without a completed consultation with a Cannexus-approved doctor.
Medical Oversight – The Role of Healthcare Practitioners: The Cannexus-approved medical professionals conducting these consultations:

24.4.1. Operate under South African Health Products Regulatory Authority (SAHPRA) oversight.

Follow strict clinical and ethical guidelines when evaluating patients for medical cannabis suitability.
Have the exclusive authority to issue prescriptions that align with legally permitted cannabis use
Cannexus Holding (Pty) Ltd does not diagnose, prescribe, or modify medical treatments. All prescriptions are issued independently by accredited doctors, ensuring strict medical
Patient Acknowledgment & Legal Commitment: By purchasing medical cannabis products, the patient:
Confirms completion of the required medical consultation with a Cannexus-approved
Accepts full legal responsibility for adherence to prescribed dosage, compliance regulations, and treatment

24.6.3. Acknowledges that all purchases are final, with no refunds or returns, as outlined in the Cannexus No- Refund Policy.

Understands that any deviation from prescribed cannabis usage falls outside Cannexus’ liability scope.
Patients who require additional medical evaluation before finalizing their prescribed medical cannabis treatment plan may schedule further consultations with a Cannexus-approved healthcare provider, subject to additional fees. These consultations will be conducted in full compliance with SAHPRA guidelines, ensuring that the patient’s treatment aligns with regulatory and clinical standards.

25. REGULATED MEDICAL CANNABIS PRODUCTS – COMPLIANCE, QUALITY CONTROL & LEGAL ACCOUNTABILITY

Licensed Distribution Under South African Regulatory Oversight: Cannexus Holding (Pty) Ltd operates as a licensed distributor, facilitating access to regulated medical cannabis products strictly in accordance with South African cannabis laws.
Cannexus does not cultivate, process, or formulate medical Instead, all products available through Cannexus Commerce are sourced exclusively from SAHPRA-licensed suppliers, ensuring:
Full compliance with SAHPRA Section 21 regulations, governing prescription-based cannabis
Adherence to Good Manufacturing Practice (GMP) standards, ensuring pharmaceutical-grade product
Strict oversight across handling, packaging, and storage, reinforcing ethical compliance in every stage of
Ensuring Quality, Safety & Therapeutic Integrity: Each medical cannabis product is subject to stringent quality control protocols, ensuring:
Regulatory validation, confirming compliance with South African medical cannabis legislation.
Independent laboratory testing, verifying potency, purity, and absence of
Secure traceability from licensed cultivators, preventing unauthorized circulation or
Medical cannabis is a controlled substance governed by strict legal frameworks—every dispensed product must meet the highest clinical and regulatory standards before
Patient Acknowledgment & Legal Responsibility: By purchasing medical cannabis via Cannexus Commerce, the patient:
Acknowledges that all transactions comply with South African cannabis regulations, including SAHPRA

25.5.2. Accepts full responsibility for reviewing product specifications before purchase, as all sales are final and non-refundable.

Understands that any post-purchase concerns regarding storage, efficacy, or usage fall within the prescribing healthcare professional’s scope, as outlined in Cannexus-approved consultation protocols.
Legal Protections & Regulatory Enforcement: Cannexus Holding retains full legal authority to enforce compliance standards, ensuring that:
All medical cannabis products remain within controlled circulation, preventing unauthorized resale or
Disputes related to regulatory handling or compliance must follow formal mediation procedures before

25.6.3. Patients purchasing medical cannabis products acknowledge strict adherence to prescription- based access protocols.

26. LINKS TO THIRD-PARTY SITES – DISCLAIMER OF LIABILITY

Any links provided on Cannexus Commerce may redirect users to third-party websites, which operate independently of Cannexus Holding (Pty) Ltd. These external sites are not under Cannexus’ control, and Cannexus assumes no responsibility for the content, functionality, or security of such
Cannexus Holding is not liable for any changes, updates, or transmissions received from linked sites, nor does the inclusion of a link imply endorsement, partnership, or verification of the third-party
Users should exercise due diligence when interacting with external platforms and review the third-party site’s own terms, policies, and security protocols before engaging with

27. DISTRIBUTION OF THIRD-PARTY CONTENT

Cannexus Holding (Pty) Ltd operates as a distributor, not a publisher, of third-party content, meaning:
Cannexus does not exercise editorial control over third-party content any more than a library, bookstore, or public news source
Information shared by third-party providers, contributors, or platform users remains the sole responsibility of the original author(s) or distributor(s).
Cannexus Holding does not endorse, verify, or guarantee the accuracy, completeness, or fitness for a particular purpose of any third-party content available on its
Any opinions, statements, services, or recommendations made via Cannexus Commerce by external providers do not represent the views or positions of Cannexus Holding.
Under no circumstances shall Cannexus Holding be liable for:

27.4.1. Decisions made based on third-party opinions, advice, or data shared on the platform.

27.4.2. Errors, inaccuracies, or misleading content published by unaffiliated sources.

User reliance on third-party information, regardless of intended use or
Users are solely responsible for evaluating the authenticity and applicability of any third-party content and should seek professional advice where necessary before acting on any information

28. MONITORING & CONTENT MANAGEMENT

Cannexus Holding (Pty) Ltd reserves the right, but does not undertake an obligation, to monitor platform content, including forum discussions, data submissions, and publicly shared materials, ensuring:

28.1.1. Compliance with South African legal and regulatory requirements.

Adherence to platform policies, operational rules, and consumer protection guidelines.

28.1.3. Alignment with SAHPRA regulations governing prescription-based cannabis access.

Cannexus Holding retains sole discretion to:

28.2.1. Edit, refuse to post, or remove any material submitted to or published on Cannexus Commerce.

Restrict access to content that violates policy terms or regulatory directives.
Take immediate action against any content deemed unlawful, misleading, or in breach of compliance standards.

29. FORCE MAJEURE

Cannexus Holding (Pty) Ltd shall not be held liable for any delay or failure in performance resulting from events beyond its reasonable control, including but not limited to:
Acts of God (natural disasters, pandemics);
Governmental or regulatory interventions (including delays by SAHPRA or related authorities);
War, terrorism, or civil unrest;
Power failures or disruptions to digital infrastructure;
Third-party service interruptions or supply chain
The affected party shall notify the other within fifteen (15) days of the occurrence of a force majeure event, including reasonable detail on the scope and anticipated duration of the
Affected contractual obligations shall be suspended during the period of force If the disruption continues for more than sixty (60) days, either party may elect to terminate affected services without penalty or further obligation.

30. Unsolicited Ideas Policy

Cannexus Holding (Pty) Ltd and its affiliates do not accept or consider unsolicited ideas, concepts, or proposals, including but not limited to new products, services, marketing campaigns, technologies, business processes, or brand
This policy exists to avoid potential disputes or misunderstandings should Cannexus services or campaigns appear similar to submissions received without formal engagement or prior request.
If, despite this notice, a User submits unsolicited ideas or materials via Cannexus platforms, email, or affiliated services, the User agrees that:
Cannexus makes no commitment to review, respond to, or acknowledge such submissions;
The submission will not be considered confidential or proprietary;
Cannexus shall have the unrestricted right to use, reproduce, or disclose the submission without compensation, attribution, or

31. Distribution of Third-Party Content

Limited Editorial Responsibility: Cannexus Holding (Pty) Ltd operates as a distributor, not a publisher, of third-party This means Cannexus does not exert editorial control over materials submitted by external contributors, content providers, or Users beyond platform moderation standards.
Responsibility of Content Providers: All opinions, recommendations, advertisements, commentary, or claims expressed by third parties on Cannexus platforms are the sole responsibility of their respective authors or distributors.

Cannexus does not verify or endorse the accuracy, legality, or applicability of third-party content unless explicitly stated.

No Warranty or Endorsement: Cannexus makes no warranty, express or implied, regarding the completeness, reliability, or usefulness of any content not officially issued or approved by Cannexus Holding (Pty)
User Responsibility: Users accessing or relying upon third-party content do so at their own discretion. Cannexus recommends that all Users independently evaluate such materials before relying on any third-party opinions, advice, or information for regulatory, clinical, or commercial
Limitation of Liability: Cannexus shall not be held liable for any loss, damage, or misinterpretation resulting from reliance on third-party content accessed through Cannexus Commerce, Cannexus Hub, or affiliated communication

32. Platform Oversight and Content Governance

Cannexus Holding (Pty) Ltd retains discretionary rights to monitor, moderate, or remove any content submitted or shared via Cannexus Hub, Cannexus Commerce, or affiliated communication channels. This includes, but is not limited to, platform forums, support chats, and compliance submissions.
Monitoring may occur where necessary to uphold:
South African regulatory obligations, including POPIA, ECTA, and SAHPRA guidelines;
Terms set forth in this Agreement regarding unlawful, misleading, or unauthorized content;
Operational integrity, patient confidentiality, and technical
While Cannexus may act on content violations, it is under no obligation to proactively monitor all activity across its Users remain responsible for their conduct and content submissions.

33. Indemnification

The User agrees to indemnify, defend, and hold harmless Cannexus Holding (Pty) Ltd, its directors, officers, employees, affiliates, platform partners, and service providers against any and all claims, losses, liabilities, damages, penalties, expenses, or legal costs (including attorneys’ fees) arising from:
Any violation of this Agreement by the User;
Unauthorized use of Cannexus platforms or services;
User-submitted content that infringes third-party rights or violates applicable law;
Misuse of regulated medical cannabis purchasing processes, prescriptions, or patient
This obligation shall survive the termination of the User’s access to Cannexus platforms and shall remain enforceable to the fullest extent permitted under South African law

34. Termination of Access

Cannexus Holding (Pty) Ltd may, at its sole discretion and without prior notice, suspend or terminate a User’s access to Cannexus platforms or services where:
A breach of this Agreement occurs;
Continued access poses legal, clinical, or operational risk;
Misuse of medical cannabis protocols or patient- facing platforms is
Upon termination:
All access rights granted to the User shall be revoked immediately;
Any obligations that by nature survive termination — including indemnity, dispute resolution, and content restrictions — shall remain
Termination does not entitle the User to a refund of any fees, and does not relieve the User of payment obligations incurred prior to the date of

35. Miscellaneous

Entire Agreement:This Agreement, including any referenced policies or service-specific terms, constitutes the entire understanding between the User and Cannexus Holding (Pty) Ltd concerning access to and use of Cannexus Hub, Cannexus Commerce, and affiliated services. It supersedes all prior agreements, proposals, or communications, whether written or
No Waiver: Failure by Cannexus to enforce any provision shall not be construed as a waiver of future enforcement of that or any other provision. Any waiver must be in writing and signed by an authorized Cannexus representative.
Severability: If any provision of this Agreement is deemed invalid, illegal, or unenforceable under applicable law, the remaining provisions shall remain in full force, and the invalid portion shall be interpreted to fulfill its intended purpose to the extent legally
Governing Law and Jurisdiction: This Agreement shall be governed by and interpreted in accordance with the laws of the Republic of South Africa. Users consent to the jurisdiction of South African courts for the resolution of any dispute arising from this Agreement or platform
Section Titles: Headings are for convenience only and shall not affect the construction or interpretation of any part of this Agreement

36. Copyright and Trademark Notice

All content, software, documentation, graphics, trademarks, service marks, trade names, logos, and other intellectual property featured on Cannexus Hub, Cannexus Commerce, or related platforms are either owned by or lawfully licensed to Cannexus Holding (Pty)
No portion of the site, platform services, or documentation may be copied, republished, distributed, uploaded, posted, or transmitted in any form or by any means without the prior written consent of Cannexus Holding (Pty) Ltd or the relevant rights
The Cannexus name, logo, and associated marks are registered or unregistered trademarks of Cannexus Holding (Pty) Unauthorized use, reproduction, or imitation is strictly prohibited and may violate trademark and copyright laws.
All rights not expressly granted herein are

Version Control

Document Title: Cannexus Website Service Agreement Version: CXH.v1.0 Effective Date: 23 June 2025 Last Reviewed: 23 June 2025 Maintained By: Legal and Compliance Division, Cannexus Holding (Pty) Ltd

This Agreement remains in effect until formally revised. Future amendments or updates will be versioned accordingly and made available via the Cannexus website or affiliated platforms. Continued use of Cannexus services constitutes acceptance of the latest version.