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Cannexus FAQ - Medical Cannabis Information
At Cannexus, we’re more than just a place to buy medical cannabis—we’re a network that connects patients, dispensaries, and franchise partners under one trusted system. Our mission is to make medical cannabis safe, legal,and accessible while helping retailers stay compliant and grow their businesses.
General Questions
At Cannexus, our knowledgeable and passionate staff are here to guide you. Whether you have questions or feel overwhelmed by the choices, we’ll provide personalized support to ensure you find the right products for your needs.
No, new staff undergo a three-month probation to learn store operations. Those who show dedication to helping patients and representing Cannexus are sent for formal budtender and Section 21 patient training.
To shop for medical cannabis, bring a valid government-issued ID (e.g., driver’s license or passport) and an acceptable payment method. Cannexus is a cashless store, so we accept digital payments only.
Yes, if you have an approved Section 21 Cannexus patient card. Authorities can scan the card’s code to verify the products you’re legally allowed to carry.
No, South African law prohibits consuming cannabis products in public. They must be used in private residences only.
Cannexus is open Monday to Sunday from 8:00 AM to 9:00 PM, including holidays, for your convenience.
Yes! You can opt for delivery to your designated address or pick up your order at the nearest registered Cannexus HUB partner.
Medical Cannabis and Section 21
You may not need a card immediately. Visit our store to discuss your needs, and we can help you enroll in our Section 21 program. You’ll need a government-issued ID to prove you’re of
legal age. Our team will guide you through the process, including an online doctor consultation, to ensure compliance and access to our HUB network.
The process is simple and guided by our team:
- Online Consultation: Speak with our in-house doctor via video or phone to determine if medical cannabis is suitable.
- In-Store Assistance: Visit a Cannexus HUB for help with registration and product recommendations.
- Registration: Sign up online to become a registered patient and receive personalized product suggestions.
Yes! Foreigners can complete a Section 21 application online. Once approved, you can collect products at any Cannexus HUB partner or have them delivered to your address in South Africa.
A Section 21 approval offers:
- Legal authorization for unregistered cannabis products.
- Access to treatments for chronic or severe conditions.
- Doctor-patient flexibility for tailored treatments.
- Regulatory compliance with South African health laws.
- Quality assurance and clinical oversight.\
- Support for medical research and patient autonomy.
- Expedited access to emerging treatments.
Yes and no.
You can only use your Section 21 Prescription Card at Cannexus HUB stores and Partner stores that display the official Cannexus approval sticker. You can also visit www.cannexus.co.za to view approved locations, place orders, and choose either home delivery or collection at a registered partner store.
Yes you can register with Payflex here:
Cannabis Products
Medical cannabis uses cannabis and its compounds (cannabinoids) to manage health conditions like pain, anxiety, inflammation, and sleep disorders. Prescribed by a doctor, it’s tailored for safe, effective treatment.
Cannabis flower refers to the unfertilized buds of female cannabis plants, rich in cannabinoids. It varies by strain in flavor, effects, and potency and can be smoked, vaporized, or used in joints, bowls, or bongs.
- Benefits: Helps with chronic pain, anxiety, stress, nausea, and sleep disorders.
Pre-rolls are ready-to-smoke cannabis joints packed with flower and wrapped in rolling paper. Available in various strains and quantities, they’re convenient for those who don’t
want to roll their own.
- Benefits: Fast-acting relief for pain, anxiety, and insomnia.
Concentrates are potent cannabis products made by extracting cannabinoids from flower, resulting in products like kief, hash, wax, oils, and shatter. They’re sold in cartridges for
vaporizing, as tinctures, or infused in products like honey.
- Benefits: Potent relief for chronic pain, neurological disorders, and severe conditions like epilepsy.
Vapes use cannabis oil or flower heated into vapor for inhalation via a vape pen or vaporizer.
- Benefits: Fast-acting relief for anxiety, pain, and inflammation with less odor than smoking.
Tinctures are liquid cannabis extracts, often alcohol or oil-based, taken under the tongue or added to food/drinks.
- Benefits: Precise dosing, effective for pain, anxiety, and sleep issues.
CBD products are non-psychoactive cannabis extracts used for therapeutic purposes, found in oils, creams, capsules, and edibles.
- Benefits: Reduces inflammation, anxiety, pain, and helps with epilepsy without causing a high.
Edibles are cannabis-infused foods like gummies, chocolates, and baked goods. Effects take 30-90 minutes to start but last longer.
- Benefits: Long-lasting relief for pain, stress, and insomnia without inhalation.
- Golden Rule: Start low, go slow. Wait up to 2 hours to feel effects before consuming more.
- Sativa: Energetic, uplifting effects; ideal for creativity, depression, and activities like hiking or cleaning.
- Indica: Relaxed, mellow effects; great for chronic pain, insomnia, stress, and unwinding.
- Hybrid: Combines traits of Sativa and Indica through genetic breeding for balanced effects.
- THC (Tetrahydrocannabinol):
• Psychoactive, produces a “high.”
• Uses: Pain relief, nausea, muscle spasms, appetite stimulation, insomnia.
• Found in: Flower, pre-rolls, edibles, vapes, tinctures. - CBD (Cannabidiol):
• Non-psychoactive, no “high.”
• Uses: Reduces anxiety, inflammation, seizures, chronic pain, promotes relaxation.
• Found in: Tinctures, oils, edibles, creams, capsules.
Health and Safety
Medical cannabis is used to manage:
- Chronic pain (arthritis, fibromyalgia, migraines
- Anxiety and depression
- Insomnia and sleep disorders
- Epilepsy and seizures
- Multiple sclerosis (MS)
- Parkinson’s disease
- Cancer-related symptoms (nausea, appetite loss, pain)
- Inflammatory conditions (Crohn’s disease, ulcerative colitis)
- PTSD and stress-related disorders
- ADHD
Overconsuming THC may cause:
- Heightened anxiety or paranoia
- Dizziness
- Nausea
- Dry mouth
- Confusion or difficulty speaking
- Increased heart rate
While you can’t overdose on cannabis, overconsumption can be uncomfortable.
Consult our staff for guidance on dosing.
Support for Stores & Partners
Running a cannabis store comes with challenges, and that’s where Cannexus steps in.
- Legal Guidance: Our expert legal team ensures your store remains fully compliant, assisting with staff regulations, contracts, and industry standards.
- Marketing & Branding: Need a professional website, social media ads, or a stronger online presence? Our marketing team can help you build and grow your brand.
- Stronger Together: By uniting under the Cannexus structure, we create a larger, more connected marketplace—giving patients a wider selection of verified products at trusted locations.
With a wide range of medical cannabis products, we aim to provide a seamless shopping experience for patients. Our menu updates regularly, so feel free to reach out for the latest availability.